Stakeholders and Engagement Platforms

We closely engage different stakeholder groups through diverse platforms to understand their expectations and gather inputs for continuous improvement.

As part of Sembcorp Marine’s business transformation process, the Group reviewed inputs from Management, employees, independent consultants, and comparative studies in the sector and region. Feedback from the investment community was also obtained to identify and map stakeholders who influence, or are influenced by, Sembcorp Marine and its operations.

The process additionally established the objectives of engagement, channels of communication and methods to cultivate relationships that create mutual value and shared trust among stakeholders. Interaction with stakeholders takes place globally across Sembcorp Marine’s business operations and these stakeholders include:

Stakeholders Stakeholders’ Expectations/ConcernsActivities in 2018Engagement & Communication Platforms
Customers
  • Ability to offer reliable, competitive and cost-efficient solutions that are safe and environmentally responsible
  • Proven track record of successful projects
  • Timely delivery within budget
  • Clear channels of
    communication
  • Robust compliance
  • Adherence to customers’ codes of conduct
  • Top-down commitment to health, safety, environment issues and zero workplace incidents goal
  • Accurate and timely
    information
  • Flexibility to work together
  • Solutions to fulfil new international environmental expectations
  • Regular customer surveys to gather comments and feedback
  • Seminars and conferences promoting green technology retrofit solutions and LNG gas value chain capabilities
  • Secured new long-term agreements for repairs and upgrades with:
    – Shell / GasLog
    – Solvang ASA
  • Won biggest green technology retrofit contract (as at September 2018) from Maran Tankers for installation of scrubbers and ballast water management systems
  • Delivery of:
    – First full turnkey newbuild harsh-environment Floating Storage and Offloading vessel (FSO) Ailsa to owner MODEC and operator TOTAL with zero lost-time incidents
    – Culzean wellhead, utilities & living quarters as well as central processing facility topsides project to TOTAL
    – Kaombo Norte and Kaombo Sul FPSO conversions to Saipem
    – Eight jack-ups (one to BOT Lease and seven to Borr Drilling)
  • 296 vessels repaired/upgraded
  • Achieved global record for the most LNG vessel repairs/ upgrades in 2018 (41 units)
  • 10 cruise ships repaired/ upgraded for the year
  • Ongoing communication of Sembcorp Marine Enterprise Compliance programmes with customers
  •  Mass toolbox briefing to all persons at work
  • Exhibition participation and networking events organised for customers and other stakeholders in Singapore, Hong Kong, China, Japan, Greece, Spain, USA and Brazil
  • Cross-functional project meetings with customers
  • Daily, weekly, quarterly and annual project coordination meetings and customer engagements
  • Health, safety, security, environment and quality (HSSEQ) programmes
  • Surveys
  • Naming and delivery events for completed projects
  • Participation in exhibitions and conferences
  • Platforms to network and build relationships
  • Corporate website, email and newsletters
  • Dialogue sessions between customers and yard management
  • Joint quality assurance and control checks, HSSE onsite inspections and emergency response drills with customers, contractors, vendors and stakeholders
  • Social and community improvement programmes led by Sembcorp Marine

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Stakeholders Stakeholders’ Expectations/ConcernsActivities in 2018Engagement & Communication Platforms
Business Partners
  • Compliance with:
    – Regulations
    – Code of Business  Conduct
    – Supplier Code of Conduct
    – Human Rights Policy
    – HSSEQ policies and protocols
    – Terms and conditions of purchasing policies and agreements
  • Business integrity and
    trustworthiness
  • Training support
  • Clear two-way communication
  • Opportunities for growth and collaboration
  • Introduced Supplier Code of Conduct
  • Continued application of sustainability criteria for the approved vendors list
  • Mandatory declaration of compliance by suppliers and contractors with Sembcorp Marine Human Rights Policy and ethical codes of conduct
  • Technical visits, factory
    acceptance tests and site audits for suppliers
  • Technology sharing with key suppliers
  • Provided sub-contractors with 262,174 hours of training
  • Dialogue sessions at
    various levels ranging from management to operations
  • Involvement of contractors in WSH improvement
    programmes
  • Audits on resident contractors to assess performance, safety,
    quality, sustainability and social responsibility
  • Over 130 HSSE drills
  • bizSAFE certification
  • Daily work briefings
  • Project planning platforms
  • Declaration of ethical business practices
  • Briefings on human rights and corporate governance
    compliance
  • Sharing of best practices, technical developments and new technologies
  • Supplier and contractor reviews and audits
  • Training for contractor partners
  • Joint HSSE emergency response drills
  • Involvement in safety
    campaigns and events
  • Joint site inspections of projects
  • Regular dialogue platforms with senior management
  • Social and community
    improvement programmes

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Stakeholders Stakeholders’ Expectations/ConcernsActivities in 2018Engagement & Communication Platforms
Employees
  • Safe workplace
  • Nurturing environment
  • Human rights
  • Fair labour practices and compensation
  • Ethical work culture
  • Career growth / personal development opportunities
  • Training and upgrading
  • Two-way communication
    platforms
  • Reprisal-free processes for raising grievances and work concerns
  • Provided 450,972 training hours globally (average of 38 training hours per employee)
  • Invested $6.20 million globally in employee training and development programmes
  • Sembcorp Marine Academy employee training programmes
  • Supported workforce
    development initiatives by Workforce Singapore (WSG) and National Trades Union Congress Employment and Employability Institute
  • Participated in WSG Professional Conversion Programme to re-skill and upskill employees
  • Partnered with ITE on the Work-Learn Technical Diploma for marine engineering courses
  • Guidebook to the Code of Business Conduct available online
  • Training on human rights, personal data protection, and policies relating to anti-bribery, anti-corruption and whistleblowing
  • Regular engagement with unions
  • 687 employee long-service awards presented
  • Employee bonding and festive events
  • Organised health promotion and total wellness initiatives for
    employees
  • Regular reviews and appraisals
  • Employee dialogue sessions
  • Surveys
  • Briefings and toolbox meetings
  • Meet-the-management
    sessions
  • Online training
  • Development programmes and training workshops/courses
  • Union-management dialogues
  • Promotion of anonymous
    and/or reprisal-free feedback platforms e.g. whistle-blowing channels and Stop-Work Authority programme
  • Grievance/feedback channels
  • Campaigns and recognition awards for WSH and innovation
  • Long-service awards
  • Social events, including festive celebrations
  • Newsletters, posters and memos
  • Regular updates through
    intranet portals/emails/memos
  • Intranet platforms for policies, news and benefits
  • Corporate website and email

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Stakeholders Stakeholders’ Expectations/ConcernsActivities in 2018Engagement & Communication Platforms
Financial &
Investment
Communities
and Media
  • Business resilience and financial performance
  • Timely information
  • Transparent, open and effective communication
  • Responsible management
  • Corporate governance and compliance
  • Publicly accessible results
    reports, CEO speeches, press releases, annual reports via corporate website, SGX and email
  • Annual General Meeting for shareholders
  • Bi-annual financial results
    briefings for analysts, bankers and media
  • More than 590 teleconferences, meetings and engagements
  • Communication channels
    accessible to all via website, email and telephone
  • Learning tours for analysts, retail investors and media
  • Results announcements and news releases
  • Regular reporting and
    communication platforms for shareholders
  • Briefings for analysts and media
  • Meetings, conference calls
    and site visits for analysts,
    fund managers and retail
    shareholders
  • Roadshows and investor
    conferences
  • Corporate website and email
  • Ratings and rankings

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Stakeholders Stakeholders’ Expectations/ConcernsActivities in 2018Engagement & Communication Platforms
Local
Communities
  • Promoting community care and welfare
  • Support for social, community, sustainability and industry causes
  • Action on the ground from corporate social responsibility programmes
  • Contributions of more
    than $1.68 million to social, community and industry causes, e.g. SchoolBAG grants of $203,800
  • More than 6,680 hours of participation in community projects and volunteering activities by employees
  • Launch of ITE Financial
    Assistance Grant, valued at $576,000 to be disbursed over two years
  • Academic awards and bursaries totalling $82,650 disbursed to children of employees
  • Launch of the Sembcorp
    Marine INSIGHT Programme to enhance learning of students through site visits to witness key project milestones
  • Annual Green Wave
    Environmental Care Competition
  • Coastal clean-up initiative
  • Sponsorship and support of sustainability, social
    improvement and community development projects
  • Sponsorship support for students from the Singapore University of Technology and Design for the Capstone project
  • Festive activities for the less privileged
  • Multi-tiered financial assistance programmes
  • Corporate website and email feedback channels
  • Educational programmes
  • Organisation of events
  • Sponsorship of events
  • Collaborations with
    educational, social and
    community institutions
  • Volunteering initiatives
  • Timely news releases
  • Newsletters

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Stakeholders Stakeholders’ Expectations/ConcernsActivities in 2018Engagement & Communication Platforms
Government
& Industry
Partners
  • Compliance with regulations
  • Collaborative efforts to share knowledge
  • Joint development and deployment of best practices
  • Joint development of new technologies
  • Joint management of resources and expertise
  • Support for national initiatives
  • Site visits and dialogue
    sessions with government
    representatives
  • Sponsorship/participation in local events to promote the industry and enhance strategic relations
  • MOU with ABS and A*STAR’s HPC to develop new LNG technologies, applications and capabilities
  • MOU with DNV GL, Singapore Institute of Manufacturing
    Technology, and National
    Additive Manufacturing
    Innovation Cluster (NAMIC) on development of Additive Manufacturing, Drone and Digital Twin technologies
  • Ongoing joint collaboration
    with Singapore Power to
    develop and integrate a digital energy-saving system to harness solar energy
  • Presentations on new
    technology or green solutions at t Europe Meeting, Singapore Maritime Week 2018,
    and NAMIC Energy & Maritime Summit
  • Commitment to A*STAR’s
    Technology Centre for Offshore and Marine, Singapore
  • Joint safety, security,
    environment, health and
    innovation-related activities with partners e.g. CultureSAFE programme
  • Continued research
    programmes
  • Active contribution to international, national and industry associations like Singapore Maritime Institute, Association of Singapore Marine Industries, Singapore
    Maritime Foundation, as well as regional WSH committees of industry partners
  • Dialogue sessions and site visits with government authorities and trade associations on safety, health, manpower, security and environment issues
  • International, national and
    industry-level events
  • Workplace safety and health collaborations
  • R&D collaborations

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