Stakeholders and Engagement Platforms

Sembcorp Marine takes a long-term approach to creating value for our stakeholders. Throughout our value chain and project life-cycle phases, we closely engage different stakeholder groups through diverse platforms to understand their expectations and gather inputs for continuous improvement.

As part of Sembcorp Marine’s business transformation process, the Group reviewed inputs from Management, employees, independent consultants, and comparative studies in the sector and region. Feedback from the investment community was also obtained to identify and map stakeholders who influence, or are influenced by, Sembcorp Marine and its operations.

The process additionally established the objectives of engagement, channels of communication and methods to cultivate relationships that create mutual value and shared trust among stakeholders. Interaction with stakeholders takes place globally across Sembcorp Marine’s business operations and these stakeholders include:

Customers
Business Partners
Employees & Contractors
Investors, Finance Professionals & Media
Communities
Government & Industry Partners

Stakeolders	Stakeholders’ Expectations/Concerns	Engagement & Communication Platforms
Customers	Ability to offer reliable, competitive and cost-efficient solutions that are safe and environmentally responsible Proven track record of successful projects Timely delivery within budget Clear channels of communication Robust compliance Adherence to customers’ codes of conduct Top-down commitment to health, safety, environment issues and zero workplace incidents goal Accurate and timely information Flexibility to work together Solutions to fulfil new international environmental expectations	Cross-functional project meetings with customers Daily, weekly, quarterly and annual project coordination meetings and customer engagements Health, safety, security, environment and quality (HSSEQ) programmes Surveys Naming and delivery events for completed projects Participation in exhibitions and conferences Platforms to network and build relationships Corporate website, email and newsletters Dialogue sessions between customers and yard management Joint quality assurance and control checks, HSSE onsite inspections and emergency response drills with customers, contractors, vendors and stakeholders Social and community improvement programmes led by Sembcorp Marine

Stakeholders	Stakeholders’ Expectations/Concerns	Engagement & Communication Platforms
Business Partners	Compliance with: – Regulations – Code of Business Conduct – Supplier Code of Conduct – Human Rights Policy – HSSEQ policies and protocols – Terms and conditions of purchasing policies and agreements Business integrity and trustworthiness Training support Clear two-way communication Opportunities for growth and collaboration	Project planning platforms Declaration of ethical business practices Briefings on human rights and corporate governance compliance Sharing of best practices, technical developments and new technologies Supplier and contractor reviews and audits Training for contractor partners Joint HSSE emergency response drills Involvement in safety campaigns and events Joint site inspections of projects Regular dialogue platforms with senior management Social and community improvement programmes

Stakeholders	Stakeholders’ Expectations/Concerns	Engagement & Communication Platforms
Employees	Safe workplace Nurturing environment Human rights Fair labour practices and compensation Ethical work culture Career growth / personal development opportunities Training and upgrading Two-way communication platforms Reprisal-free processes for raising grievances and work concerns	Regular reviews and appraisals Employee dialogue sessions Surveys Briefings and toolbox meetings Meet-the-management sessions Online training Development programmes and training workshops/courses Union-management dialogues Promotion of anonymous and/or reprisal-free feedback platforms e.g. whistle-blowing channels and Stop-Work Authority programme Grievance/feedback channels Campaigns and recognition awards for WSH and innovation Long-service awards Social events, including festive celebrations Newsletters, posters and memos Regular updates through intranet portals/emails/memos Intranet platforms for policies, news and benefits Corporate website and email

Stakeholders	Stakeholders’ Expectations/Concerns	Engagement & Communication Platforms
Investors, Finance Professionals and Media	Business resilience and financial performance Timely information Transparent, open and effective communication Responsible management Corporate governance and compliance	Results announcements and news releases Regular reporting and communication platforms for shareholders Briefings for analysts and media Meetings, conference calls and site visits for analysts, fund managers and retail shareholders Roadshows and investor conferences Corporate website and email Ratings and rankings

Stakeholders	Stakeholders’ Expectations/Concerns	Engagement & Communication Platforms
Communities	Promoting community care and welfare Support for social, community, sustainability and industry causes Action on the ground from corporate social responsibility programmes	Multi-tiered financial assistance programmes Corporate website and email feedback channels Educational programmes Organisation of events Sponsorship of events Collaborations with educational, social and community institutions Volunteering initiatives Timely news releases Newsletters

Stakeholders	Stakeholders’ Expectations/Concerns	Engagement & Communication Platforms
Government & Industry Partners	Compliance with regulations Collaborative efforts to share knowledge Joint development and deployment of best practices Joint development of new technologies Joint management of resources and expertise Support for national initiatives	Dialogue sessions and site visits with government authorities and trade associations on safety, health, manpower, security and environment issues International, national and industry-level events Workplace safety and health collaborations R&D collaborations