Stakeholders and Engagement Platforms

Sembcorp Marine takes a long-term approach to creating value for our stakeholders. Throughout our value chain and project life-cycle phases, we closely engage different stakeholder groups through diverse platforms to understand their expectations and gather inputs for continuous improvement.

As part of Sembcorp Marine’s business transformation process, the Group reviewed inputs from Management, employees, independent consultants, and comparative studies in the sector and region. Feedback from the investment community was also obtained to identify and map stakeholders who influence, or are influenced by, Sembcorp Marine and its operations.

The process additionally established the objectives of engagement, channels of communication and methods to cultivate relationships that create mutual value and shared trust among stakeholders. Interaction with stakeholders takes place globally across Sembcorp Marine’s business operations and these stakeholders include:

Stakeolders Stakeholders’ Expectations/ConcernsEngagement & Communication Platforms
Customers
  • Ability to offer reliable, competitive and cost-efficient solutions that are safe and environmentally responsible
  • Proven track record of successful projects
  • Timely delivery within budget
  • Clear channels of
    communication
  • Robust compliance
  • Adherence to customers’ codes of conduct
  • Top-down commitment to health, safety, environment issues and zero workplace incidents goal
  • Accurate and timely
    information
  • Flexibility to work together
  • Solutions to fulfil new international environmental expectations
  • Cross-functional project meetings with customers
  • Daily, weekly, quarterly and annual project coordination meetings and customer engagements
  • Health, safety, security, environment and quality (HSSEQ) programmes
  • Surveys
  • Naming and delivery events for completed projects
  • Participation in exhibitions and conferences
  • Platforms to network and build relationships
  • Corporate website, email and newsletters
  • Dialogue sessions between customers and yard management
  • Joint quality assurance and control checks, HSSE onsite inspections and emergency response drills with customers, contractors, vendors and stakeholders
  • Social and community improvement programmes led by Sembcorp Marine

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Stakeholders Stakeholders’ Expectations/ConcernsEngagement & Communication Platforms
Business Partners
  • Compliance with:
    – Regulations
    – Code of Business  Conduct
    – Supplier Code of Conduct
    – Human Rights Policy
    – HSSEQ policies and protocols
    – Terms and conditions of purchasing policies and agreements
  • Business integrity and
    trustworthiness
  • Training support
  • Clear two-way communication
  • Opportunities for growth and collaboration
  • Project planning platforms
  • Declaration of ethical business practices
  • Briefings on human rights and corporate governance
    compliance
  • Sharing of best practices, technical developments and new technologies
  • Supplier and contractor reviews and audits
  • Training for contractor partners
  • Joint HSSE emergency response drills
  • Involvement in safety
    campaigns and events
  • Joint site inspections of projects
  • Regular dialogue platforms with senior management
  • Social and community
    improvement programmes

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Stakeholders Stakeholders’ Expectations/ConcernsEngagement & Communication Platforms
Employees & Contractors
  • Safe workplace
  • Nurturing environment
  • Human rights
  • Fair labour practices and compensation
  • Ethical work culture
  • Career growth / personal development opportunities
  • Training and upgrading
  • Two-way communication
    platforms
  • Reprisal-free processes for raising grievances and work concerns
  • Regular reviews and appraisals
  • Employee dialogue sessions
  • Surveys
  • Briefings and toolbox meetings
  • Meet-the-management
    sessions
  • Online training
  • Development programmes and training workshops/courses
  • Union-management dialogues
  • Promotion of anonymous
    and/or reprisal-free feedback platforms e.g. whistle-blowing channels and Stop-Work Authority programme
  • Grievance/feedback channels
  • Campaigns and recognition awards for WSH and innovation
  • Long-service awards
  • Social events, including festive celebrations
  • Newsletters, posters and memos
  • Regular updates through
    intranet portals/emails/memos
  • Intranet platforms for policies, news and benefits
  • Corporate website and email

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Stakeholders Stakeholders’ Expectations/ConcernsEngagement & Communication Platforms
Investors,
Finance
Professionals
and Media
  • Business resilience and financial performance
  • Timely information
  • Transparent, open and effective communication
  • Responsible management
  • Corporate governance and compliance
  • Results announcements and news releases
  • Regular reporting and
    communication platforms for shareholders
  • Briefings for analysts and media
  • Meetings, conference calls
    and site visits for analysts,
    fund managers and retail
    shareholders
  • Roadshows and investor
    conferences
  • Corporate website and email
  • Ratings and rankings

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Stakeholders Stakeholders’ Expectations/ConcernsEngagement & Communication Platforms
Communities
  • Promoting community care and welfare
  • Support for social, community, sustainability and industry causes
  • Action on the ground from corporate social responsibility programmes
  • Multi-tiered financial assistance programmes
  • Corporate website and email feedback channels
  • Educational programmes
  • Organisation of events
  • Sponsorship of events
  • Collaborations with
    educational, social and
    community institutions
  • Volunteering initiatives
  • Timely news releases
  • Newsletters

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Stakeholders Stakeholders’ Expectations/ConcernsEngagement & Communication Platforms
Government
& Industry
Partners
  • Compliance with regulations
  • Collaborative efforts to share knowledge
  • Joint development and deployment of best practices
  • Joint development of new technologies
  • Joint management of resources and expertise
  • Support for national initiatives
  • Dialogue sessions and site visits with government authorities and trade associations on safety, health, manpower, security and environment issues
  • International, national and
    industry-level events
  • Workplace safety and health collaborations
  • R&D collaborations

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